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You
know what IQ is- ability to reason using logic and fact…EQ,
or Emotional Intelligence, is the ability to reason using
emotions and feelings. Research has shown that a person's
IQ only accounts for about 15% in determining how successful
one will be - in life, in their careers, in their educations.
BUT Emotional intelligence, or EQ, has shown to be the best
predictor of one's success, up to 45%, according to the research.
Emotions
distort the logical thought process… and you can master
performance by appreciating the role of emotions. Someone
with high EQ is able to leverage emotions with fact in order
to make the best decisions.
It helps explains why the A students in high school now work
for the C students… it helps explain why sometimes a
"logical" decision turns out to be a wrong decision,
and a "gut feeling" turn out to be a better decision…it
helps explain why some managers are promoted because of their
technical expertise and then fail miserably…it helps
explain why some hiring decisions turn out to be disastrous.
EQ development is about improving one's emotional-social abilities,
and then developing emotional skills and competencies that
enhance their decision making in ability to relate to others.
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A
practical definintion of Emotional Intelligence is a person's
innate ability to perceive and manage his/her own emotions
in a manner that results in successful interactions with the
environment, and, if others are present, to also perceive
and manage their emotions in a manner that results in successful
interpersonal interactions (Dick Thompson, 2006).
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There
are two major theories of emotional intelligence, one based
on skills and competencies (Reuven Bar-On and Daniel Goleman),
and the other based on ability (Jack Mayer and Peter Salovey).
Both
are critically important. Using an analogy, the abilities
model is like the engine of EI, and the skills model of EI
provides the "traction". The ability model helps
understand the psychology of one's emotional intelligence,
and the skills model help practically apply it to the organizational
setting.
The
abilities model (Mayer & Salovey) is based on the presumption
that emotional intelligence has four branches- perceiving,
using, understanding, and managing emotion. The MSCEIT assessment
is used as a scientifically validated measurement.
The
skills and abilities model by Bar-On suggest that there are
five realms of emotional intelligence- Intrapersonal, interpersonal,
adaptability, stress management, and general mood. There are
15 skills that result from the 5 realms, which are emotional
self-awareness, assertiveness, self-regard, self-actualization,
independence, empathy, interpersonal relationships, social
responsibility, problem solving, reality testing, flexibility,
stress tolerance, impulse control, happiness, and optimism
(see graphic above). The EQ-i assessment is used as a scientifically
validated measurement.
Starpoint
is certified to administer both models in our coaching and
consulting practice.
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